Support
Exchanges & Returns
I want you to love your piece, so if something isn't quite right, I'm always happy to help find the best solution.
If you'd prefer a different piece from the website, an exchange can be arranged instead of going through a return and placing a new order. Please note that any additional shipping costs involved in sending the item back or sending the new piece will be the customer's responsibility.
If you would like to return your order, a refund can be issued for the cost of the jewellery piece itself. Original shipping costs are non-refundable, and return shipping costs will have to be covered by the customer.
As every order involves packaging, shipping, and handling costs, I always recommend checking the product details carefully before purchasing. If you have any questions about sizing, materials, weight, or any other details, feel free to contact me before ordering ✧ I'll be happy to help make sure the piece is right for you.